Question 1

What is your return policy?

Accepted Answer

Tots Gift Shop accepts eligible returns within 7 days of delivery. Items must be unused, in their original condition, and returned with original packaging when applicable. Customers should contact us before returning an item for return instructions. Shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

Question 2

How long dose shipping take?

Accepted Answer

Orders are typically processed within 1–3 business days. Delivery times vary depending on the shipping destination and carrier. Once your order ships, tracking information will be provided when available. Please note that weekends, holidays, and carrier delays may affect delivery times.

Question 3

How much dose shipping cost?

Accepted Answer

Tots Gift Shop offers Standard Shipping within the United States for a flat rate of $7.99. International Shipping is available for a flat rate of $14.99. Any applicable taxes or additional charges will be shown at checkout.

Question 4

How can I track my order?

Accepted Answer

Once your order ships, tracking information will be provided when available. You can use the tracking information to follow your package’s delivery progress. If you have questions about your order or tracking, please contact Tots Gift Shop through our contact page.

Question 5

What should I do if my order arrives damaged or incorrect?

Accepted Answer

If your order arrives damaged, defective, or incorrect, please contact Tots Gift Shop as soon as possible through our Contact page. Include your order information and photos of the item and packaging when possible. We will review the issue and provide instructions for an appropriate resolution.

Question 6

Can I cancel or change my order after it has been placed?

Accepted Answer

Orders begin processing shortly after they are placed. If you need to cancel or change an order, please contact Tots Gift Shop as soon as possible. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or fulfillment.

Question 7

Do you ship internationally?

Accepted Answer

Yes. Tots Gift Shop offers international shipping to eligible destinations. International shipping is a flat rate of $14.99, with an estimated delivery time of 10–20 business days. Delivery times may vary due to customs, carriers, holidays, or other delays outside our control. Customers are responsible for any applicable customs duties, import taxes, or fees charged by their country.

Question 8

What payments methods do you accept?

Accepted Answer

Tots Gift Shop accepts major credit and debit cards, Apple Pay, Google Pay, PayPal, Pay Later, Venmo, Afterpay, Affirm, and Klarna. Available payment options may vary and will be displayed at checkout.

FAQ

Frequently asked questions