Shipping & Returns
SHIPPING POLICY
Tots Gift Shop Shipping Policy
Tots Gift Shop currently offers Standard Shipping within the United States for a flat rate of $7.99, with an estimated delivery time of 8–12 business days.
International shipping is available for a flat rate of $14.99, with an estimated delivery time of 10–20 business days.
Delivery times are estimates and are not guaranteed. Processing, carrier delays, weather, holidays, customs, supplier fulfillment, or other circumstances outside the control of Tots Gift Shop may affect delivery times.
Customers are responsible for providing a complete and accurate shipping address at checkout. Tots Gift Shop is not responsible for delays or delivery problems caused by incorrect or incomplete addresses provided by the customer.
International customers are responsible for any applicable customs duties, import taxes, fees, or other charges imposed by their country, unless otherwise stated at checkout.
If an order arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact Tots Gift Shop as soon as possible so we can review the issue and assist you.
Shipping rates, destinations, and estimated delivery times may be updated when necessary. Any applicable shipping charges will be displayed at checkout before the customer completes the purchase.
RETURN & EXCHANGE POLICY
Tots Gift Shop 7-Day Return & Exchange Policy
Tots Gift Shop accepts eligible returns within 7 days of delivery. To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging. Proof of purchase is required.
To request a return, customers must contact Tots Gift Shop within 7 days of receiving the order. Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable, except where required by law.
Damaged, defective, or incorrect items should be reported to Tots Gift Shop as soon as possible after delivery. We may request photographs or other information to help us review the issue.
For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used. Personalized or final-sale items are also non-returnable unless they arrive damaged, defective, or incorrect, except where otherwise required by law.
Once an approved return is received and inspected, Tots Gift Shop will notify the customer of the refund decision. Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer's bank or payment provider.
Nothing in this policy limits any rights or remedies available to customers under applicable law.